FAQ
What payment methods can I use?
You may pay with any major credit card so that you can rack up travel and credit card points, or we are happy to set you up for invoice orders with Net 30 terms. If you would like invoice terms, contact us and one of our superstar team members will get in touch with you promptly.
How can I track my order?
Once your order ships, we email you a shipping confirmation with your tracking number. You can also log in to your account to track your order at any time.
What are the costs and options for shipping?
Free shipping over $250: every order of $250 and up to the lower 48 states and DC ships free. Below $250, Continental US shipping is a flat rate: $15.37 for orders up to $75, and $19.87 for orders from $75.01 to $249.99. Because the rate is flat, fewer, larger orders save you money. Hawaii, Alaska and Puerto Rico ship at a flat $55.63. Shipping to Canada is calculated at checkout. You’ll also earn Smile Points on every order, and you can trade them for rewards like free shipping. If you are running low and need your items quickly, reach out to us at help@wonderfuldental.com and we can help with expedited shipping. It costs a bit more, but we don’t make money on shipping, so we pass the cost on to you directly.
What is your policy on returns and refunds?
We hope you love our products as much as we do. If you're not entirely thrilled with a product, email us at help@wonderfuldental.com . We promise to resolve the issue to your complete satisfaction. Our team will ease you through the steps to make a return or replacement order. You can read the full return policy any time.
Do you ship internationally?
We ship across the United States, including Hawaii, Alaska and Puerto Rico, and to Canada. Free shipping over $250. Hawaii, Alaska and Puerto Rico ship at a flat $55.63, and shipping to Canada is calculated at checkout.
What is the delivery time?
Orders placed before noon typically ship the same day. Once they leave our warehouse, delivery is up to the shipping couriers (UPS, FedEx, USPS). It typically takes 5 to 7 business days in total, sometimes less and sometimes more. You can track your order at any time.
Is it secure to use my credit/debit card on your site?
Yes. Our checkout is Shopify’s, and Stripe handles the payment, so we never see your full card number.
Is your Prophy Paste fluoride-free?
Yes. All of our Prophy Paste flavors are fluoride-free. We save the fluoride for the varnish.
How can I create an account?
Create your account with your office email. Then you can track orders and reorder from your order history.
Are your Prophy Angles latex-free?
Yes. Our Prophy Angles, Soft and Firm, are latex-free.
How much do Wonderful Dental products cost?
Every price is listed on its product page. Every office pays the same price, whatever the order size, and orders of $250 and up ship free (Continental US).
What is the difference between Wonderful Dental Fluoride Varnish Sticks and Cups?
Fluoride Varnish Sticks are individually packed with a brush, while Fluoride Varnish Cups come with brushes in a separate container. Both hold the same amount of varnish per dose (0.4 mL). Cups use less packaging and plastic, so they cost less and make less waste.
What is Adult Prophy Paste?
Adult Prophy Paste is made for adult patients. It’s a touch coarser than our regular Prophy Paste, for tougher stains, and it’s still fluoride-free and dye-free.
How do I request samples of Wonderful Dental products?
Request them on our Free Samples page with your office address, and we'll process your request. Samples can only be sent to medical or dental offices.
What is your warranty policy?
All our products come with an expiration date clearly labeled on the outer packaging. For additional details, see our return policy .
How do I get free shipping?
Any order of $250 or more ships free in the Continental US (the lower 48 states and DC), including your very first. You’ll also earn Smile Points on every order to trade for rewards like free shipping. See Loyalty Rewards .
What should I do if my order arrives damaged or defective?
We want you to love your products. If your order arrives in less than perfect condition, please take a photo and email it to help@wonderfuldental.com with the lot number and order number. We will resolve it promptly.
What are Smile Points, and how can I earn them?
Smile Points are our rewards program. Your office earns 1 point for every dollar it spends, and 2,000 points get you free shipping. See Loyalty Rewards for every reward.
Can I alter or cancel my order after placing it?
It may be possible to modify your order, but it's not guaranteed. Please email orders@wonderfuldental.com as soon as possible and we'll do our best to assist you.
Is an account required to make a purchase?
While an account isn't necessary to make a purchase, it does come with added benefits such as earning Smile Points on every purchase, redeemable for rewards such as free shipping and money off your order.
Do you match prices?
We keep one fair price for every office instead of matching. Our prices already run about a third of what the leading brands charge.
Can patients eat and drink immediately after the Fluoride Varnish application?
Patients can eat and drink immediately after the application, but it is recommended to avoid hard, crunchy, sticky foods, and hot beverages for the first two hours to ensure maximum fluoride uptake. Download the patient instruction card: Patient Card .
Is there a Material Safety Data Sheet (MSDS) available for Wonderful Dental products?
Yes. Download the safety data sheets on our MSDS page .
Where can I see the allergen information sheet?
Download the allergen information sheets on our allergen information page .
Why should I create an account with your store?
Having an account offers a range of benefits like earning Smile Points, tracking your orders, reviewing your order history, and simplified reordering. Plus, for DSOs or dental groups, it enables setting up multiple locations and credit cards for more efficient ordering.
Do you offer wholesale pricing or bulk discounts?
No. Every office pays the same price on every order, big or small, so you can buy just what you need.
Is my personal information safe on your website?
Yes. Shopify keeps your order details and Klaviyo sends our emails, and we follow both companies’ security guidelines. Questions about your office’s data? Email help@wonderfuldental.com .
My office loves your products; can I post about you?
We'd be thrilled if you'd share your positive experiences with our products on social media or other platforms. Don't forget to tag us or mention Wonderful Dental, so we can see and appreciate your support!
Are your products authentic?
Yes. Every Wonderful product is made in the USA under FDA guidelines, and we only sell direct to offices, so your order comes from us, not a reseller.
How frequently do you restock items?
We restock constantly, so what we ship is fresh. Once in a while a flavor sells out, and its product page shows what’s available right now.
What if an item I ordered is out of stock?
If something you ordered is out of stock, we’ll help you pick a replacement. Email support@wonderfuldental.com with any questions.
How can I update my account details?
Log in to your account, then open your account settings. You can update your office’s details there.
Do you offer any discounts or promotional codes?
We never discount our products. Instead, we keep one fair price for every office, ship orders of $250 and up free in the Continental US, and give you Smile Points on every order to trade for rewards. See Loyalty Rewards .
How can I get in touch with support if I need assistance?
Email us at support@wonderfuldental.com and a real person from our team will get back to you.
Can I leave a review for a product I purchased?
Yes, please. Offices have left more than 4,000 reviews, with an average of 4.96 stars, and we read every one. Read them on our reviews page, and email help@wonderfuldental.com to share yours.
